The Art of Customization

Frequently Asked Questions

Q. Are PROJECT X officially affiliated to any of the original watch brands offered via the website?

A. NO.  We are an independent company offering customizations in a non-official capacity to existing watch brands official watches.

Q. Do all of the customized watches sold via PROJECT X use unworn and original base models?

A. YES.  Unless stated otherwise.  To ensure that we achieve the highest standard when creating new designs, we only use unworn examples.

Q. Can I provide my own watch to be customised?

A. NO.  Project X is a brand, we only customize watches that we supply.

Q. Will the modifications invalidate the official brand manufacturers’ guarantee?

A. YES.  We would expect so.  Therefore all brand manufacturers warranties are automatically transferred to PROJECT X.  Our own team of experienced, skilled watchmakers/technicians will undertake any servicing requirements and provide an international guarantee of timekeeping for 1 year after the service is completed.  We would also be happy to resolve any problems should they arise with your watch at any other time.

Q. Will the original box, paperwork and accessories be provided with my customized watch?

A. YES.  All original documentation will be provided with your watch, along with a PROJECT X presentation box and guarantee card.

Q. Are all the modifications advertised on the website tested before becoming available?

A. YES.  Without question, the modifications offered only become available once we have tested them extensively and are completely satisfied with the results.

Q. Will you make specific modifications on the client’s request?

A. YES. All requests are considered and then investigated.  If we feel we are able to deliver the requirement without compromising our quality control criteria, we are happy to make ad-hoc bespoke alterations.

Q. Are the modifications reversible?

A.  The majority of watches can be restored to their original configuration.  It will be clearly stated within the description if this is not possible.  The cost and timescales to reverse a modification would need to be agreed prior to any work commencing.

Q. Once a Limited Edition has sold out, will its design be repeated?

A. NO.  Each design no matter how popular will only be produced once.  The configuration selected will only be used for that particular edition.

Q. Can additional bespoke options be added at a later date?

A. YES.  As new options become available, if they are suitable for your particular model, they can be added at a later date.